How can a mystery shopping exercise help you convert more inbound enquiries?

Date(s): 26th Feb 2020
Time: 10.00am

Ever wondered what your customers really experience when they contact your offices? In this short webinar we will look at how a Mystery Shopping exercise can assess the effectiveness of your inbound enquiry handling and identify key areas for improvement.

Cyber Essentials vs Cyber Essentials Plus

Date(s): Various dates
Time: Various times

The legal sector is under attack. In the first 6 months of 2019, law firms reported a loss of £731,250 of client money to cyber crime (Solicitors Regulation Authority). Cyber Essentials is a scheme set up by the UK Government that aids businesses in protecting themselves from common threats to their cyber security. Certification comes in two forms: Cyber Essentials and Cyber Essentials PLUS. In this short webinar we will explore the certifications in more detail and look at the benefits to your business.

Previous Webinars

• Winning more instructions from existing conveyancing enquiries [WATCH]
• The risks of ID fraud and client verification [WATCH]
• What happens if your law firm falls victim to a cyber attack? [WATCH]
• Lawyer Checker launches Thirdfort ID Checker [WATCH]
• Consumer Bank Account Checker For Resellers [WATCH]
• Cyber Crime & CQS: How changing regulation is helping law firms combat conveyancing fraud [WATCH]
• The threat of cyber crime and fraud [WATCH]
• Phishing Attacks and Email Spoofing [WATCH]